FAQS

How do I purchase Amba?
What is Amba?
Why do I need Amba?
How do I set up Amba?
Can I set up alerts ?
Can I operate Amba remotely?
What are the benefits of Amba?
Who is the ideal Amba user?
Do I need technical knowledge to use Amba?
What features does Amba have?
How many people can connect to Amba?
Can Amba replace home care?
Can I set up appointments on Amba?
Is video calling easy?
Is Amba easy to use?
Are my credit card details stored?
Can the Amba software be installed on another type of tablet or computer?
What happens if Amba goes wrong?
What do I do if the User gets a black screen?
Can I use the same password for Amba as I use for my email account?
How safe is our personal data (messages, photos etc)?
What tablets and smartphones are compatible?



How do I purchase Amba?

Amba is not available in retail outlets but can be bought directly via the website.  When purchased online, Senecto will arrange for a demonstration and installation of the Amba with the customer if required.

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What is Amba?

Amba is a dedicated system that enhances communication and organisation. it very useful for keeping in touch with family and friends staying abreast of current family events.

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Why do I need Amba?

Amba can be incredibly effective in helping people living with cognitive decline, such as Alzheimer’s Disease, when they want to live independently.

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How do I set up Amba?

A qualified Senecto Demonstrator will come to you and show you how to set up the system.

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Can I set up alerts ?

Yes alerts can be set up remotely and a qualified Senecto Demonstrator will show you how to set up these great features in the comfort of your home.

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Can I operate Amba remotely?

Yes. Amba has its own dedicated mobile app which can be downloaded direct from the Google Play store or the Apple App store.

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What are the benefits of Amba?

Amba’s innovative design brings the benefits of modern technology helping to assist the User throughout their day, whilst reassuring and supporting family members, friends and carers alike with a constant connection to their loved one.

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Who is the ideal Amba user?

The ideal Amba user is likely to be someone living with cognitive impairments or symptoms of dementia, who want to remain living independently, but may need some assistance. They may also be someone who wants to feel better connected to loved ones. Amba Users are constantly in touch with family, friends and their Carers, via the Amba system.

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Do I need technical knowledge to use Amba?

Amba Users need no technical knowledge whatsoever to use the system. Amba has an intuitive interface which with customer feedback is constantly being upgraded and improved.

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What features does Amba have?

Amba is packed full of features including diary and date functions, text messaging, video calling, photo exchanging, appointment setting, alerts and much more yet simple to use.

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How many people can connect to Amba?

Up to twelve people can connect to Amba, making it the perfect device for families and friends to stay connected and in touch, whether by video call, messaging or sending photos.

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Can Amba replace home care?

Amba cannot replace home care, however the Amba system can certainly enhance the carer role.

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Can I set up appointments on Amba?

Yes. Amba makes it easy to create appointments, reminders and alerts for both the User and Care network members.

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Is video calling easy?

Yes, Amba’s video calling system is operated by a few touches of the screen. It is a closed system and therefore safe and secure.

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Is Amba easy to use?

Yes. Amba is very easy to use – your local qualified Senecto Demonstrator will show you how to use Amba.

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Are my credit card details stored?

Credit card details and personal information are stored separately as Senecto is committed to exceeding all European guidelines ensuring maximum security for our increasing customer base.

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Can the Amba software be installed on another type of tablet or computer?

No. Amba was specifically designed for use with a specially built tablet computer. It cannot be loaded on to any other tablet. The software is not available to buy.

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What happens if Amba goes wrong?

Under normal circumstances Senecto will either fix the problem or replace it at no cost within the first 12 months.

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What do I do if the User gets a black screen?

Normally, Amba will turn on when it is plugged in at the wall and power is switched on. If Amba has a black screen, first check that it is plugged into a power socket and that the socket is switched on. If there has been a power failure and the Amba battery is completely drained, it may take a few minutes to come on. If Amba does not come on after a few minutes of being plugged in, then please depress the on/off button on the top right of the unit. Hold down for three seconds and Amba should come back on. If the battery is flat for any reason wait for 15mins before restarting. If this fails, call your Senecto Demonstrator for further assistance.

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Can I use the same password for Amba as I use for my email account?

Senecto strongly recommends against using the same password for different accounts. To keep your “amba online" member’s account secure and private we require that your password is a minimum combination of 8 letters and numbers in length.

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How safe is our personal data (messages, photos etc)?

The Amba system is a closed, invitation-only environment, secured in a data centre which exceeds EU data security and privacy law requirements, GDPR compliant. The Amba system does not hold any information which could be used to identify or locate any users. In addition, financial and address information is held completely separately by a PCI (payment card industry) certified provider of billing services.

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What tablets and smartphones are compatible?

Members can log in via a browser on a PC or laptop (Windows 7 or later) using the URL: https://www.amba.online.
The Amba App is available for Android (v5.1 and later) or Apple (iOS) (v10 and later) operating systems.
See Amba Companion for more information.
For Microsoft, please log on via a browser using URL: https://www.amba.online.
Please note Amba in general is not, as yet, supported by Safari browser (on Apple computers running MacOS for video calling). Use Mozilla or Chrome on a Mac.
To get the most from Amba, we recommend that the Amba app is left running in the background of a mobile device. This means members are always connected to the User.

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