FAQS

How do I purchase Amba
Is Amba a medical device?
What is Amba?
Why do I need Amba?
How do I set up Amba?
Can I set up alerts ?
Can I operate Amba remotely?
What are the benefits of Amba?
Who is the ideal Amba user?
Do I need technical knowledge to use Amba?
What features does Amba have?
How many people can connect to Amba?
Can Amba replace home care?
Is there a service charge for Amba?
Can I set up appointments on Amba?
Is video calling easy?
Is Amba easy to use?
Are my credit card details stored?
Can the Amba software be installed on another type of tablet or computer?
What happens if Amba goes wrong?
What do I do if the User gets a black screen?
Can I use the same password for Amba as I use for my email account?
How safe is our personal data (messages, photos etc)?



How do I purchase Amba

Amba will not be sold in retail shops or bought via the internet. Amba will only be available for purchase after a presentation from a qualified Senecto demonstrator, so we are assured that Amba is suitable for you and your family.

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Is Amba a medical device?

Amba is extremely helpful in assisting the elderly organise their day with date and time, video calling, appointments and diary scheduling and therefore cannot be considered a medical device.

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What is Amba?

Amba is a dedicated system that aids memory + boosts attention. The elderly find it very useful for keeping in touch with family and friends and getting their days more organised.

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Why do I need Amba?

Amba is great for our elderly parents and relatives when they want to live independently.

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How do I set up Amba?

A qualified Senecto Demonstrator will come to you and show you how to set up the system.

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Can I set up alerts ?

Yes alerts can be set up remotely and a qualified Senecto Demonstrator will show you how to set up these great features in the comfort of your home.

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Can I operate Amba remotely?

Yes. Amba has its own dedicated mobile app which can be downloaded direct from our website.

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What are the benefits of Amba?

Amba’s innovative design brings the benefits of modern technology helping to assist the older User throughout their day, whilst reassuring and supporting family members, friends and carers alike with a constant connection to their loved one.

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Who is the ideal Amba user?

The ideal Amba user is likely to be Mum or Dad perhaps aged between late 60’s and 90 years. Amba users are constantly in touch with relatives via the Amba system.

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Do I need technical knowledge to use Amba?

Amba users need no technical knowledge whatsoever to use the system. Amba has an intuitive interface which with customer feedback is constantly being upgraded and improved.

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What features does Amba have?

Amba is packed full of features including diary and date functions, text messaging, video calling, photo exchanging, appointment setting, alerts and much more yet simple to use.

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How many people can connect to Amba?

Up to twelve people can connect to Amba, making it the perfect device for families and friends to stay connected and in touch, whether by video call, messaging or sending photos.

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Can Amba replace home care?

Amba is not a medical device but Amba and the system itself can certainly enhance the carer role.

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Is there a service charge for Amba?

There is a monthly subscription charge which connects the family and enables you to be at the forefront of latest updates in software and security. The Amba system is held in Switzerland in a dedicated private environment and this ensures all digital information is secure.

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Can I set up appointments on Amba?

Yes. Amba makes it easy to create appointments, reminders and alerts for both the User and family members.

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Is video calling easy?

Yes, Amba’s video calling system is operated by a few touches of the screen. It is a closed system and therefore safe and secure.

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Is Amba easy to use?

Yes. Amba is very easy to use – your local qualified Senecto Demonstrator will show you how to just plug and play.

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Are my credit card details stored?

Credit card details and personal information are stored separately as Senecto is committed to exceeding all European guidelines ensuring maximum security for our increasing customer base.

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Can the Amba software be installed on another type of tablet or computer?

No. Amba was specifically designed for use with a specially built tablet computer. It cannot be loaded on to any other tablet. The software is not available to buy.

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What happens if Amba goes wrong?

Under normal circumstances Senecto will either fix the problem or replace it at no cost within the first 12 months.

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What do I do if the User gets a black screen?

Make sure that Amba is plugged in. To turn on depress the on/off button on the top right of the unit. Hold down for three seconds and Amba should come back on. If the battery is flat for any reason wait for 15mins before restarting. If this fails, call your Senecto Demonstrator for further assistance.

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Can I use the same password for Amba as I use for my email account?

Senecto strongly recommends against using the same password for different accounts. To keep your “amba online" member’s account secure and private we require that your password is a minimum combination of 8 letters and numbers in length.

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How safe is our personal data (messages, photos etc)?

The Amba system is a closed, invitation-only environment, secured in a Swiss data centre which exceeds EU data security and privacy law requirements. The Amba system does not hold any information which could be used to identify or locate any users. In addition, financial and address information is held completely separately by a PCI (payment card industry) certified provider of billing services.

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